Warranty Service Request

Sinclair products come with a comprehensive six (6) year parts and labour warranty. Warranty coverage applies to products supplied through authorised channels in Australia and is supported locally by Sinclair Australia.

A comprehensive range of spare parts is held locally for all current models, supported by a skilled team ready to assist with service and after-sales support.

Before requesting repairs under the conditions of warranty, please check the following:

Have you followed the product user manual troubleshooting advice in the event of an error in operation?
Has a hard reset been performed to the unit (i.e. the power/isolator switch to the air conditioner has been turned off for 30 minutes)?
Are the drains and filters clean and free of any obstructions?
Have the batteries in the remote control been replaced?
Has the installer been contacted to check the installation?

Please ensure that you have proof of purchase documentation before submitting your warranty claim.

Equipment Location

Address

Business name Street number and name

City

State

Postcode

On-site Contact

Name

At least one number is required

Phone

Mobile

Home

Work

Premises

Owned by occupant Rented/leased by occupant

Landlord / Property Manager Details

Name Email Phone Business Name

Product Details

Unit Model Number Installed By

Serial Number

Date Installed

Installation Type

Residential Commercial

Details Of Fault

Attachments

Please attach proof of purchase (receipt or invoice)

Acknowledgement

I acknowledge that if the service call is assessed as non-warranty, or no fault is found with the product, the visit will not be covered under warranty terms. In these circumstances, a tax invoice will be issued for the service agent’s time, which I agree to pay promptly.